‍How to Monitor Heliox Chargers Effectively

Heliox offers a robust portfolio of high-performance EV chargers designed for depot, public, and mobile applications. From modular, scalable systems to portable rapid chargers, Heliox emphasizes flexibility, efficiency, and user-friendliness. Whether you’re operating a fleet or managing public infrastructure, monitoring and managing Heliox chargers remotely is key to maximizing uptime and efficiency. You can connect charging software systems, like Ampcontrol, for further monitoring and optimization.

This guide breaks down how Heliox chargers work, how to connect them to the internet, and how they integrate with remote monitoring software.

Types of Heliox Chargers

Heliox offers a broad lineup of DC fast chargers, including:

• Heliox 60 kW: Compact, portable, and versatile for cars, buses, and trucks. Offers plug-and-play experience and adjustable AC input. Ideal for workshops, depots, and temporary setups.
  
• Heliox Rapid 150 kW: A powerful, future-proof system for (semi-)public or fleet environments. It requires external dispensers and supports simultaneous charging of two vehicles.
  
• Heliox Flex 180/360 kW: Highly flexible depot charging with dynamic power routing. Supports up to three vehicles at once via CCS or pantograph interfaces.
  

Heliox specializes in DC chargers; there is no indication they currently offer AC chargers.

Key features across their lineup include:

• High peak efficiency (94–96%).
  
• Dynamic power allocation and modular design.
  
• Support for ISO 15118 and OCPP 1.6J/2.0.
  
• Dispensers with LED indicators, touchscreens, RFID authentication, and tap-to-pay terminals.
  

Primary use cases include:

• Depot and fleet charging (transit, trucking, logistics).
  
• Semi-public charging hubs.
  
• Mobile and temporary charging setups.
  

Geographically, Heliox chargers are used worldwide but see notable deployments in Europe and North America.

How to Connect Heliox Chargers to the Internet

EV chargers can be connected to the internet using various methods to enable remote management, diagnostics, and firmware updates. Heliox chargers offer several connectivity options, depending on the model:

Ethernet (LAN)

Heliox models, including the Rapid 150 and Flex 180/360, support LAN connectivity. This stable, wired connection is ideal for larger installations, like depots and public charging hubs. Most Heliox chargers come equipped with built-in Ethernet ports, making it the most reliable method for ensuring stable connectivity. Simply connect an Ethernet cable to the charger and configure its network settings through the user interface or a web portal.

Cellular Data (4G/3G/2G)

Some Heliox models, such as the Rapid 150 and Flex systems, support cellular connections (4G LTE, 3G UMTS, 2G GPRS). This option is useful for installations where wired internet is not feasible. To set up, insert a SIM card and configure the cellular settings via the charger interface.

Wi-Fi

Wi-Fi connectivity is not explicitly mentioned in Heliox documentation. It is unclear whether Heliox chargers natively support Wi-Fi connections. Therefore, it is recommended to use Ethernet or cellular data for reliable connectivity.

Important Consideration:

Changing the connectivity method (e.g., from Wi-Fi to LAN) after commissioning may require recommissioning the charger to the OCPP backend, which can be time-consuming. Moreover, Heliox recommends using the highest security profiles to ensure maximum protection against data loss or other forms of exposure.

Integrating Heliox Chargers with Remote Monitoring Software

Heliox chargers are OCPP-compliant (1.6J and 2.0), making them compatible with a wide range of charging management software like Ampcontrol. This integration allows businesses to manage their charging infrastructure efficiently, track usage, and handle troubleshooting from a centralized platform.

• Onsite setup: Necessary for initial configuration, especially for pairing power cabinets with dispensers.
  
• Remote management: Once set up, most Heliox chargers can be monitored and controlled through third-party OCPP-compliant platforms. The Heliox support team can typically configure the OCPP URL within a few ours and the charger will automatically connect with the monitoring platform.

Learn more about remote monitoring software or request more information about managing Heliox chargers through Ampcontrol‍

Data Insights from Heliox Chargers

Heliox chargers offer valuable data insights to enhance fleet management:

• Live Charging Status: Real-time information on charge levels via LED indicators and LCD displays.
  
• Performance Data: Key metrics include voltage, current, power output, session duration, and energy usage. This data is crucial for load balancing and smart charging strategies, optimizing energy consumption across fleets.
  
• Error Codes: Heliox chargers provide detailed error messages, including common issues like connector lock failures, EV communication errors, and temperature faults. These errors can be monitored in real-time through OCPP or other remote monitoring systems.
  

Heliox chargers are known for reliable data reporting due to their high data accuracy and real-time feedback capabilities.

Challenges in Remote Monitoring of Heliox Chargers

While Heliox chargers are feature-rich and reliable, some challenges in remote monitoring include:

• Connectivity Issues: In areas with weak or unstable signals, real-time data transmission may be compromised. Using Ethernet is advisable for critical applications.
  
• Device Configuration Changes: Switching from one connectivity method (e.g., cellular to LAN) after commissioning may require a complete recommissioning process.
  
• Data Privacy and Cybersecurity: Given the increasing cyber threats, it’s crucial to ensure Heliox chargers are running the latest software with encryption and authentication features. Implementing basic data protection measures is essential to safeguard your system.
  

Conclusion

Heliox provides a robust and flexible range of DC charging solutions designed with remote monitoring in mind. With strong OCPP support, reliable data capabilities, and multiple connectivity options, Heliox chargers integrate seamlessly into fleet and public charging networks. Implementing secure and stable internet connections is essential for maximizing the efficiency and reliability of remote monitoring.