24/7/365 Hardware Monitoring and Help Desk for EV Charging
Achieve world-class charger uptime for your EV charging site
Reduce downtime
Ampcontrol's support team tracks EV chargers 24/7 and receives instant reports in case of charger failures.
Minimize costs
Avoid hiring staff for multi-shift operations and complex training of internal team.
Trained team
Operators undergo training in all crucial scenarios to manage the charging software and the hardware of the charger.
Excellent driver experience
Receive exceptional reviews from drivers and customers by ensuring a high charger uptime and a seamless help desk with Ampcontrol.
WattEV relies on Ampcontrol’s 24/7/365 support to operate the largest electric truck depot in the Port of Long Beach
"Ampcontrol solved the uptime of our chargers and the readiness of our infrastructure, which is a critical part of our operation."
Depends on Ampcontrol's tier 1 support for their fleets in California.
Ampcontrol's tier 1 receives automatic error messages
Ampcontrol’s team gets automatically alerted when charger equipment fails or the charging session is interrupted. The operator will remotely investigate and escalate if necessary.
Provide 24/7 driver support when it gets difficult
Drivers reach a 24/7 hotline to report charge point problems and request help. Ampcontrol’s operation will guide the driver to start the charging successfully or verify charger configurations remotely.
Accelerate replacements & communication with OEM
Ampconrol’s trained technical team coordinates spare parts and replacements. For complex issues, Ampcontrol collaborates with the OEM to find long-term solutions and improve charger availability.
Seamless EV charger integration with OCPP
Technical staff coordinates first-time charger connection to the OCPP server. Charging stations go through on-site testing to ensure readiness and report installation errors.
EV Fleets: How to Optimize Electric Depots
- Top challenges for electric vehicle fleets
- 4 essential steps for smart EV fleet charging
- EV fleet smart charging case study
What Fleet Owners Say
"Ampcontrol equips us with a dynamic tool to optimally plan capacity and manage energy demand to help our customers realize reliable electric fuel service whose price is lower on a cost-per-mile basis than what they currently pay for liquid fuel."
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"Ampcontrol’s software solutions provide the energy management tools that Aeversa uses to give local fleet owners the confidence that a large-scale EV fleet transition is possible despite the country’s constrained electrical grid."
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"A key feature we rely on heavily is Ampcontrol’s load management functionalities, which we use to control the costs of recharging our fleet."
"Smart charging is important for Geotab customers as it provides a key input into managing both the loads at their depot as well as operations."
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"Ampcontrol's innovative AI-driven platform offers the tools we need to optimize and monitor our EV charge points. The company's vision aligns closely with our goals, and we are thrilled to be working with them."
