EVA Global Bankruptcy: How Ampcontrol Can Ensure Seamless EV Charger Support with 24/7 Help Desk Services  

The EVA Global bankruptcy has disrupted the EV industry, leaving many businesses scrambling to maintain their infrastructure and operations. As a result, charging point operators (CPOs) and fleet managers are looking for reliable alternatives to ensure continued EV charger support. Ampcontrol provides a comprehensive support-as-a-service for EV charging, including 24/7 monitoring, tiered help desk services, remote troubleshooting, and dispatch of on-site technicians. Our expertise ensures that businesses experience minimal downtime and maintain high operational standards during this transition.

The Impact of EVA Global Bankruptcy on EV Operators  

With EVA Global filing for bankruptcy, its clients are facing operational challenges, including potential charger downtime and gaps in customer service. For CPOs and EV fleet operators, downtime is a costly problem—delays of just 30 minutes at charging depots, fulfillment centers and last-mile delivery sites can disrupt entire shifts. Ensuring fast, reliable help desk for EV charging and technical support is now more crucial than ever.

To remain operational and avoid customer dissatisfaction, businesses need an alternative solution that offers 24/7 EV charger support—a role Ampcontrol is well-prepared to fill.

Ampcontrol’s Support-as-a-Service for EV Charging: 24/7 Monitoring and Tiered Support  

Ampcontrol offers an end-to-end O&M (Operations & Maintenance) service contract designed to meet the needs of CPOs or fleet operators managing multiple or large EV charging sites. We provide proactive 24/7 monitoring, call center support, remote troubleshooting, and on-site repairs, ensuring chargers stay operational and ready for use.

Here’s how our tiered support system works:  

Tier 1: First Response Help Desk

The Tier 1 team serves as the first point of contact for drivers and ground staff experiencing charging issues. They also receive alerts from the Charge Management System (CMS) and work in a follow-the-sun model to provide continuous service across time zones.

Capabilities: 

• Handle basic technical issues and user queries  
• Provide guidance on equipment use  
• Monitor CMS alerts to identify and resolve minor problems  

If the issue is beyond Tier 1’s scope, it is escalated to Tier 2. 

Tier 2: Advanced Technical Troubleshooting

The Tier 2 team deals with more complex technical problems that Tier 1 couldn’t resolve. They have access to advanced diagnostic tools, including charger logs and broader network monitoring systems.

Capabilities:

• Analyze logs to diagnose technical failures  
• Identify patterns of broader network disruptions  
• Coordinate with engineers to solve intermediate-level issues  

Most issues are resolved at this level, minimizing the need for on-site repairs.

Tier 3: On-Site Repairs and OEM Warranty Handling

The Tier 3 partners are Ampcontrol partner companies consisting of electricians, engineers, and charging experts. When on-site intervention is necessary, this team is dispatched to perform repairs, replace parts, and manage complex issues.

Capabilities:

• Perform physical repairs and parts replacements
• Collaborate with OEMs for warranty management and claims
• Coordinate with third-party technicians to ensure fast response times  

Our dispatch times typically range between 2 to 6 hours, ensuring that issues are resolved as quickly as possible to avoid downtime.

Seamless Software Integration Without License Fees  

Ampcontrol leverages its proprietary software to provide EV charger support and remote troubleshooting. However, we offer our O&M services independently of software license fees—customers only pay for the operations and maintenance services they need. Our platform also supports integration with third-party systems, ensuring smooth operations for businesses with existing infrastructure.

Designed for Large-Scale Operations and Multi-Site CPOs  

Ampcontrol’s support-as-a-service for EV charging is tailored for companies managing multiple sites or large-scale operations. We focus on these contracts to deliver efficient, high-quality service while minimizing administrative overhead.

How Ampcontrol Can Help After EVA Global’s Exit  

The EVA Global bankruptcy serves as a reminder of the importance of reliable operational partners in the EV ecosystem. Ampcontrol is ready to step in, offering end-to-end EV charger support to ensure uninterrupted service and ticket management.  

With Ampcontrol, your business can benefit from:  

• 24/7 remote monitoring and troubleshooting
• Multi-channel help desk support
• Tiered support model for fast, effective issue resolution
• Third-party dispatch and on-site repairs
• Warranty management with OEMs 

Protect Your EV Infrastructure with Ampcontrol

If your business has been affected by the EVA Global bankruptcy, Ampcontrol can help you maintain high service levels and avoid disruptions. Our support-as-a-service for EV charging ensures maximum uptime, fast troubleshooting, and seamless customer support—keeping your fleet moving and operations on track.

Contact us today to learn more about how Ampcontrol can power your business with reliable EV charger support and operations management. With our expertise, your EV infrastructure will stay operational, even in challenging times.