Help Desk and Tier 1 Support for Charging Sites
Ampcontrol provides 24/7 multilingual support for drivers and operators, ensuring smooth charging operations and long-term site improvements.
24/7 hotline for drivers and operators
Ampcontrol’s dedicated team is available 24/7 to respond to calls from drivers and ground operators. Support includes remote troubleshooting, error verification, and step-by-step guidance to ensure successful vehicle charging. The service is globally accessible and available in multiple languages.
Across Industries
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Guaranteed response times and issue resolution
Ampcontrol’s help desk can operate under SLA agreements, providing guaranteed response times for critical issues. If a problem cannot be resolved at Tier 1, it is escalated to Tier 2 for advanced troubleshooting and resolution.
Access monthly reports and collaborate
Customers receive monthly reports on open tickets and resolved issues, providing full transparency. Ampcontrol works closely with customers to analyze trends and implement long-term improvements, enhancing the driver and user experience across charging sites.
- Monthly reporting on tickets
- Trend analysis and collaboration
- Long-term site improvements
How Takealot and Aeversa Achieve up to 65% Reduction in Energy Costs for Electric Fleets
How Takealot and Aeversa Achieve up to 65% Reduction in Energy Cost for Electric Fleets
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WattEV achieves operational excellence for EV truck charging sites
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7Gen Offers AI-Powered Charging Management for Turnkey Solutions
7Gen electrifies Canadian EV fleets with Ampcontrol charging management software
Electrada AI-Powered EV Automatic Load Management
Learn how Electrada uses AI-powered EV automatic load management system to lower operational costs for their fleets and customers in this case study.
Aeversa Overcomes Grid Capacity Using Load Management Software
Aeversa uses Ampcontrol for the energy flow and monitoring the charger uptime of electric fleet depots in South Africa.
Revel uses AI-powered solutions to increase fleet efficiency
Revel uses Ampcontrol’s software to reduce fuel costs and provide public charging access.
Optimize Your Electric Fleet Operations
Ampcontrol offers 24/7 phone support, troubleshooting, and step-by-step guidance to resolve charging issues.
Yes, Ampcontrol’s help desk operates globally and provides multilingual assistance for drivers and operators.
Yes, support can be backed by SLA agreements, ensuring guaranteed response times for critical issues.
Unresolved issues are escalated to Tier 2 for advanced troubleshooting and resolution.
Yes, customers get monthly reports on open tickets and resolved issues, providing full transparency and insights for improvement.
Ampcontrol collaborates with customers to analyze support trends and implement optimizations to enhance the charging site experience.
Questions About Ampcontrol?
Office 503
New York, NY
10001