Tier 2 Support for Charger Operations
Ampcontrol’s Tier 2 team collaborates with OEMs and uses advanced diagnostics to resolve complex charging issues, ensuring seamless operations.
Escalated issues handled by OCPP specialists
Issues unresolved by Tier 1 are escalated to Ampcontrol’s Tier 2 team, which includes OCPP experts and engineers. The team analyzes charger logs, time series data, and other diagnostics to identify and resolve complex problems, leveraging in-depth technical expertise.
Across Industries
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Partnering to enhance charger reliability
Ampcontrol’s Tier 2 team collaborates closely with hardware OEMs, testing over 25 hardware brands for OCPP compliance, addressing security concerns, and resolving hardware-specific issues. The team also uses the Ampcontrol Lab to replicate and investigate potential problems, ensuring precise solutions.
Streamlined EV charger repair processes and reporting
Tier 2 provides weekly customer updates, monthly reports, and daily updates on urgent topics to foster continuous improvement in charger operations. When hardware repairs or replacements are required, Tier 2 coordinates with Tier 3 and contractors to expedite site visits, reducing repair turnaround and maximizing uptime.
- Weekly and monthly updates
- Contractor coordination for repairs
- Faster repair turnaround
How Takealot and Aeversa Achieve up to 65% Reduction in Energy Costs for Electric Fleets
How Takealot and Aeversa Achieve up to 65% Reduction in Energy Cost for Electric Fleets
Geotab’s Platform Enhanced by Smart EV Charging Solutions
Geotab Marketplace leads the way for connecting fleet telematics and smart charging
WattEV achieves operational excellence for EV truck charging sites
WattEV uses Ampcontrol’s software to reduce the total peak power demand and ensure high availability of the charging infrastructure for the fleets.
7Gen Offers AI-Powered Charging Management for Turnkey Solutions
7Gen electrifies Canadian EV fleets with Ampcontrol charging management software
Electrada AI-Powered EV Automatic Load Management
Learn how Electrada uses AI-powered EV automatic load management system to lower operational costs for their fleets and customers in this case study.
Aeversa Overcomes Grid Capacity Using Load Management Software
Aeversa uses Ampcontrol for the energy flow and monitoring the charger uptime of electric fleet depots in South Africa.
Revel uses AI-powered solutions to increase fleet efficiency
Revel uses Ampcontrol’s software to reduce fuel costs and provide public charging access.
Optimize Your Electric Fleet Operations
The Tier 2 team analyzes charger logs, time series data, and diagnostics to identify and resolve complex issues with expert guidance.
Yes, the team works closely with OEMs to ensure OCPP compliance, address security concerns, and resolve hardware-specific problems.
The Ampcontrol Lab replicates potential problems, enabling precise diagnostics and solutions for complex hardware issues.
Tier 2 offers weekly updates, monthly reports, and daily updates for urgent topics, ensuring customers stay informed about ongoing issues.
If spare parts or inspections are needed, Tier 2 coordinates with Tier 3 and contractors to schedule site visits, reducing repair turnaround time.
Through regular updates and collaboration, Tier 2 helps companies enhance charger uptime and optimize operational reliability.
Questions About Ampcontrol?
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New York, NY
10001